Icon of a person working on a laptop with a crescent moon above, labeled Virtual Assistance.

LunaShift VA

Person working on laptop and taking notes in office workspace.
Laptop computer on a clean office desk in a contemporary workspace.
Modern business workplace with laptop, desks, office seating, and greenery.

Stay on Top of Lead and Client Communication

New inquiries? Appointment requests? Client messages? Follow-ups? Last-minute changes?

Get the communication and follow ups that come in handled, so you and your team can stay focused on your clients and your business.

About Me

Hi! 😊 I’m Nicole. I know how much can pile up during a busy business day. You’re taking care of clients, helping customers, managing your team, and trying to keep up with everything else that comes with running a business.

That’s where I come in.
I specialize in client communication and lead follow up, with flexible support available throughout the day. I can respond to website inquiries, reach out to leads, follow up with current and past clients, send intake forms, help with appointment requests, and keep your CRM up to date.

I genuinely enjoy this kind of work.
I like communicating with people, staying organized, and having the chance to step in and help when things get busy. My goal is simple: to give you and your team an extra set of hands when you need them. ⭐

Professional virtual assistant smiling at camera.
Sleek black car reflecting lights in a dimly lit modern showroom with glossy floor tiles.

Why Businesses Bring Me In

Focus On What Matters

You’re focused on running your business. I can handle the messages and inquiries that come in so you don’t have to stop what you’re doing every time something needs a response.

Stay Ahead of What Comes In

New inquiries can come in at any time, and when your team is busy, it’s easy for a lead to sit there. I’ll keep an eye on incoming leads, respond to them, and handle the follow up.

Keep Your Day Moving

Client questions, appointment requests, and follow ups are all part of the day. I can take care of those conversations while your team stays focused on the clients in front of them.

One Thing Off Your Plate

You shouldn’t have to keep checking your phone or email if someone reaches out. I can keep an eye on incoming inquiries while you stay focused on what you’re doing.

Set Your Own Hours

Choose the days and hours that work best for your business, and I’ll be there. Your hours can change from week to week depending on what you have going on.

Support That Naturally Fits

I take the time to learn your business, understand how you like things handled, and communicate with your clients in a way that feels natural to your business.

How It Works

  • PRICING MADE SIMPLE

    STANDBY RATE

    $1/hour

    I know. I know. You're thinking…
    ‍“Did she really just say ONE DOLLAR?"‍
    ‍

    Here’s how it works:


    1. Reserve Your Hours
    Choose the hours you’d like me to be available for your business. As many as you need. These are the hours I set aside for you every week.

    ‍2. I Stay Available
    For just $1/hr, I stay available during those hours in case something comes in. If a lead or client reaches out, I can step in and handle it.


    ACTIVE RATE IS $20/hr
    ‍

    3. Pay $20/hr While I’m Actively Working
    $1/hr covers my availability. If an inquiry or question that needs to be answered comes through during that time, it's billed at $20/hr.


    Monday through Friday, with flexible hours between 8 AM and 8 PM. Available Eastern, Central, Mountain, and Pacific time zones.

    Let’s Get Started

have questions?

Book A Call With Me

Book a quick call with me and I’ll walk you through how it works, answer your questions, and show you how this structure can fit into your business.
‍

Schedule Here

Questions That Come Up

Let me see if I can help answer beforehand!

Who is standby best for?

Standby is a great fit for businesses that need an extra set of hands. I can help with incoming leads, client messages, follow ups, appointment requests, forms, and other communication while you and your team focus on your clients and day to day tasks.

You don’t need someone working every hour. You just need someone available when you need the extra support.

Can you explain more about standby?

You choose the hours, and I’ll be there for just $1. If a new lead, client message, appointment request, follow up, intake form, or other approved request comes through, it’s a flat $20 to handle it, even if multiple things come in during that hour.

If nothing comes through, you just pay the $1 per hour coverage fee.

Do you answer inbound phone calls?

I can help with almost everything that comes in, except answering inbound calls live. That’s what allows me to keep my hourly standby rate low.

If someone leaves a voicemail, sends a text or email, fills out your website form, or requests an appointment, I can take it from there. I’ll respond, follow up, send forms or information, and handle whatever needs to happen next.

How quickly do you respond?

During your reserved hours, I’ll be watching for new messages and inquiries and responding as quickly as possible, often within minutes.

During busier periods, such as early mornings and late afternoons, responses may take around 15-20 minutes. If I’m already handling another request, maximum wait time is 30 minutes.

What if several things come in during my hour?

That’s completely fine! If several leads, messages, appointment requests, follow ups, or other tasks come in during your reserved hour, you’re only charged one $20 active support rate for that hour.

There’s no additional charge for each message or request that comes through during that time.

How does billing work?

You can adjust your reserved hours from week to week based on what your business needs. I’ll keep track of your coverage and any active support during the billing period, and you’ll receive one invoice every two weeks for the hours used during that period.

There’s no long term contract, so you can adjust your hours as your business changes.

Keeping Business Moving