LunaShift Virtual Assistance
After-hours support for vacation rentals, vehicle operations, and businesses across the U.S. & Canada.
About Us
After years in rental management, we came to a realization: guest support does not end at office hours.
That's why we created LunaShift, so your guests always have someone to rely on after-hours.
Our U.S.-based hospitality team provides responsive, professional support, ensuring your guests always have someone to reach when questions or issues arise.
From 5:00 PM to 1:00 AM local time, we handle guest communication, booking inquiries, late arrivals, access issues, maintenance requests, vehicle-related concerns, and other guest requests in real time.
Whether you manage vacation rentals, vehicle fleets, or both, LunaShift is your dedicated after-hours operations team, delivering exceptional guest support every evening. ⭐
What We Handle After Hours
Examples of how we support your properties and vehicles.
Beyond business hours
FROM 5PM TO 1AM DAILY
Guests have questions, arrive late, or run into unexpected issues. We step in to help so you don't have to.
Every guest interaction reflects your business. Our team responds professionally to help protect your reputation.
Hiring evening staff can be costly. We offer flat monthly pricing with no extra charges for last-minute bookings, changes, or cancellations.
Your evening shouldn't revolve around guest messages. Our team responds to your guests and keeps your business running smoothly.
Automation is helpful, but some situations call for real people. Our U.S.-based team helps turn stressful situations into positive guest experiences.
We operate on your local time from 5:00 PM to 1:00 AM, delivering reliable evening coverage nationwide, 365 days a year.
Peace of mind, uninterrupted evenings
PER PROPERTY
$99/mo
Evening coverage for one Airbnb property.
Fully staffed evening operations team
U.S. hospitality professionals
Evening coverage (5 PM–1 AM local time)
Client Portal access (updates & logs)
End of stay summaries
Discounted pricing for 5+ Airbnb listings
Running a full PMS system (Booking.com, VRBO)?
Contact us for custom portfolio setups.PER VEHICLE
$79/mo
Evening coverage for one Turo vehicle.
Fully staffed evening operations team
U.S. hospitality professionals
Evening coverage (5 PM–1 AM local time)
Client Portal access (updates & logs)
End of stay summaries
Discounted pricing for 5+ Turo listings
SmartCar & vehicle system integrations available.
I started LunaShift with the belief that exceptional hospitality and work-life balance can exist together. We give hosts the freedom to step away, knowing their guests are fully supported and every detail is handled professionally by our team.
Founder & CEO
Nicole
Your evenings covered, explained
How our team supports after-hours
Always available
Complimentary Discovery Call
Learn more about our services
Already set to join? Complete our New Client Form here.
Excellence every evening
Attending to guests, from check-in to quiet hours
We support STR hosts, property managers, multi-property portfolios, and vehicle rental operators.
We provide support across cities, coastal destinations, ski towns, and vacation regions throughout the U.S. and Canada.
We support Airbnb and Turo through co-host access. Optional Vrbo and Booking.com support is available for an additional fee.
We provide evening coverage from 5:00 PM to 1:00 AM local time across the Pacific, Mountain, Central, and Eastern time zones.
As your co-hosting team, we work within the platforms you already use. The LunaShift Portal is your client hub for managing your account and connecting directly with our team.
We oversee smart systems, including locks, thermostats, Wi-Fi, and more, to keep everything running reliably throughout the evening.
Supporting Your Business Beyond Business Hours
